Refund Policy

Dine-in Orders (In-Café Consumption)

All food and beverages prepared for dine-in consumption are made fresh and served immediately upon preparation. Due to the nature of perishable goods, refunds or cancellations are not available once an order has been prepared or served.

If there is an issue with your order (such as incorrect item preparation), our team will review the situation and may offer a replacement item at our discretion.

Takeaway Orders

Takeaway items are prepared fresh and handed over at the point of collection. Once an order has been prepared or collected, it is considered final.

Refunds are not provided for change of mind, taste preference, or delays caused by customer collection time.

If an item is incorrect or missing, please contact the café on the same day for assistance.

Eligible Refund Cases

• Incorrect item provided due to preparation error
• Missing item in takeaway order
• Verified quality-related issue reported immediately in-store

All cases are assessed individually by our team.

Non-Refundable Items

• Completed dine-in food and drink orders
• Takeaway items after collection
• Items not liked due to personal taste preference
• Delayed collection by customer

Contact for Support

If you have any concerns regarding your order, please contact our team during opening hours:

Email: contact@anvekcafes.food
Phone: +44 1198 433584